SOC teams are consistently forced to create their own suites of in-house tools because commercial solutions rarely meet all that is expected of them in both usability and functionality. While creating customized tools helps internal teams ensure the tools meet their own needs, working with a large number of enterprises has shown that these teams often lack the approaches to extract the most impactful requirements. Adopting some targeted user experience research methods can help developers create better tools more quickly.
To help teams conduct fast actionable research on their own, I’ve compiled a set of questions that an in-house tool developer can use to clarify tool ideas, validate them, and direct tool design. In this talk we will walk through a fast mock research session to address either a predefined common problem or something suggested by the audience.