Robert Chuvala is a Security Consultant at Dell – SecureWorks. Prior to that he worked at Accuvant Labs. In a previous life he worked at a helpdesk for a large manufacture for 8 years. I experienced first hand the shortcuts that network support people will take to make their small network run on a worldwide network to whom you are but a small byte of the global administrators concerns. I learned to be self sufficient but stayed off the radar of monitoring tools that would have gotten me in trouble. Prior to all of this, I social engineered my way into facilities as a salesman trying to find purchasing agents that needed to buy the widgets I sold.